ASSISTANCE AND SPARE PARTS SERVICES

Through our worldwide branches, we are always able to support the needs of our customers in a timely manner. This applies to machines during and after the warranty period and throughout the entire working life of our machines.

Our mechanical and electrotechnical engineers are steadily available to assist customers with:

a) installation, final test and also use and maintenance training,
b) remote support,
c) on-the-spot technical assistance.


Our highly trained and professional staff allows us to provide unparalleled technical and spare parts service. In many cases, we are able to ship the spare parts required, if available from stock, within 24 hours from the order.



Log in to the Customer´s Area to draw up a request for spare parts.
SUPPLY SERVICES OF FORMS AND OPTIONAL TOOLS/UTENSILS

In addition to a variety of technical tools that are available in support of our machines for the most common products, we can also provide molding, spotting, rigid box wrapping forms and also optional value-added features for the realization of specific productions.
FORMATION AND TRAINING SERVICES

To maintain the highest professional levels of our staff, we regularly organize training and development courses for our engineers and also for our commercial distributors and agents.

In addition to the training conducted during the installations, we are also available to train the operators and maintenance staffs of our customers. This optional training will ensure updates to the use of the new machinery and equipment and for the training of new personnel.

The training on the machines can be scheduled either in Emmeci plants or at a customer facility.

FINANCIAL SERVICES

Our organization, along with our branches, provides financial agreements with companies of worldwide primary importance. Through these companies it is possible to obtain leasing contracts or easy-terms loans.

The service that we provide encourages contact between our customers and finance companies that quickly evaluate the best practices relating to the investments.

EMMECI S.p.A.

Headquarter: Via 8 Marzo, 3 - 50050 Cerreto Guidi (FI) - Italia - Tel. +39 0571 588034/5
Accounting Dep. Fax +39 0571 588145, Spare Parts Fax +39 05711612016, Purchasing Dep. Fax +39 0571 588055
Head office: Via 8 Marzo 3 - 50050 Cerreto Guidi - Italia - p.iva IT 00976810481